Getting started
Create an organizer account, verify your email and complete your profile. Provide organization details, bank/GST info and a contact person to enable payouts and event verification.
- Sign up and choose "Organizer" role in your account.
- Complete KYC / verification if required for payouts.
- Set up your payout bank details and tax information in settings.
Create an event
Use the event creation form to add title, description, venue, date & time, event image and terms. Clear, accurate details reduce buyer disputes.
- Choose event type: in-person, online or hybrid.
- Set timezone correctly and verify schedule before publishing.
- Upload high-quality hero image and add accessibility notes if available.
- Provide contact info and event-specific refund policy shown at checkout.
Ticket setup
Create ticket types, control quantity, pricing tiers and special tickets (VIP, early-bird, promo codes).
- Set capacity limits and per-order limits to prevent overselling.
- Use start/end sales dates to automate availability.
- Configure attendee info and custom form fields to collect required data at checkout.
- Test checkout flow (use test mode) before going live.
Pricing & platform fees
Display clear pricing including taxes, platform/service fees and any per-ticket charges. dancedoom shows fees at checkout so buyers see a final total.
- Decide whether to include service fees in ticket price or show them separately.
- Taxes: configure tax collection if applicable for your region.
- Refund policy and fee refund rules should be clearly displayed.
Payments & payouts
Ensure payout details are accurate. Payout timing depends on payment provider settlement rules and platform schedules.
- Provide accurate bank account and tax/GST details for payouts.
- Review settlement timing and expected hold periods for new organizers.
- Monitor payout dashboard and reconcile with your bank statements.
Attendee data & privacy
Organizers receive attendee names, contact details and any custom form responses required to run the event. Handle this data responsibly and follow applicable privacy laws.
- Only request data necessary for the event (avoid asking for sensitive data unless required).
- Use attendee data only for event delivery and communications as permitted by your privacy policy.
- Refer to the platform Privacy Policy: Privacy Policy.
Refunds & cancellations
Publish a clear refund & cancellation policy on the event page. If you cancel or reschedule, communicate promptly and process refunds per your policy.
See platform guidance: Refund Policy.
Promotion & analytics
Use built-in analytics and promo tools to maximize attendance.
- Use promo codes and early-bird pricing to drive early sales.
- Share event URL across social and email — use UTM tags to track sources.
- Monitor dashboard metrics: ticket sales, conversion rate, attendee demographics.
Legal & compliance
- Ensure event content and activities comply with local laws and venue rules.
- Collect and remit taxes where applicable and display tax details at checkout.
- Follow accessibility and safety guidelines for in-person events.
- Review platform Terms: Terms of Service.
Support & escalation
For operational support, refunds, or high-priority issues contact our team:
- Support email: hello@dancedoom.com
- Phone: +91 80 1234 5678
- Founder (escalations): sarvessh@dancedoom.com
Tips & best practices
- Preview your event and test checkout before publishing.
- Communicate clearly about refunds, entry requirements and schedules.
- Use attendee forms to capture necessary information (dietary, accessibility, contacts).
- Monitor sales and adjust marketing early if uptake is slow.