🚀 Getting started
Create an account, verify your email and choose your role: Attendee or Organizer. Use the top-right menu to access your dashboard.
- Sign up using email or social login.
- Verify your email to enable purchases and organizer features.
- Organizers should complete profile and payout details before publishing events.
🎫 Buying tickets
- Choose event and ticket type on the event page.
- Fill attendee details and review fees & taxes at checkout.
- Complete payment and save your order confirmation email as proof of purchase.
💡 Tip: Check event-specific refund policy before buying.
👥 Organizer resources
Full organizer guidance is available in the Organizer Guide. Key topics:
- Event creation, ticket types and capacity management.
- Payout setup, tax/GST configuration and KYC requirements.
- Handling attendee data and privacy responsibilities.
- Promotion tips and analytics to boost sales.
💳 Payments & refunds
Payments are processed securely by our payment providers. Refunds are governed by organizer policies and our Refund Policy.
- Keep order confirmation email for refund claims.
- Contact the organizer first for refund requests; contact support if organizer is unresponsive.
- Payment posting times depend on banks and processors.
🔒 Account & security
- Use a strong, unique password and enable two-factor authentication if available.
- Do not share your password or account secrets. Report suspicious activity immediately.
- To request account deletion or data export, contact support and provide verification details.
🔧 Technical troubleshooting
Common issues and quick fixes:
- Checkout failing: clear browser cache, try another browser or device, and verify payment details.
- Missing order confirmation: check spam folder, then contact support with purchaser email and event details.
- Unable to publish event: ensure required fields and payout/KYC info are complete.
- Webhook or integration issues: provide non-sensitive logs and endpoints to support for help.
📋 Policies & legal
Please review our policy pages for details:
❓ Frequently asked questions (FAQs)
How do I get a refund?💳
Contact the organizer first. If unresolved, contact support with your order ID and details. See Refund Policy.
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How do I change attendee information?🎫
Open your order in your account and use the edit options if provided. If editing is disabled, contact the organizer with order details for assistance.
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Can I transfer my ticket?🎫
Transfers depend on organizer settings. Check the event page for transfer/resale rules or contact the organizer directly.
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I didn't receive my ticket email — what now?🔧
Check your spam/junk folder and verify the email used at purchase. If still missing, contact support with purchaser email and event name so we can re-send.
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How do organizers set refund rules?👥
Organizers set refund and cancellation policies when creating the event. These are shown on the event page and at checkout. Buyers agree to those terms at purchase.
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What payment methods are accepted?💳
Accepted payment methods vary by region and provider. At checkout you will see available methods (cards, UPI, wallets, netbanking). Contact support for region-specific questions.
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How long do refunds take to appear?💳
Posting times depend on the payment provider and your bank — typically 5–10 business days for cards, variable for other methods. We'll email you when a refund is initiated.
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My order shows as paid but attendee list is empty — why?🔧
This can happen if payment confirmation hasn't been fully processed. Wait a few minutes and refresh; if still missing, contact support with order ID and payment reference.
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How do I report a security issue?🔒
Email security reports to hello@dancedoom.com with steps to reproduce and any relevant logs (avoid sharing secrets).
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Can I get a VAT/GST invoice?💳
If the organizer enables invoicing, you will receive an invoice after purchase. Contact the organizer or support for invoice issues.
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How do I create an account?🚀
Click "Sign Up" in the top-right menu. Choose email registration or social login. Verify your email to activate full features.
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How do I become an organizer?👥
Complete your profile, verify your email, and apply through the "Become Organizer" section. Complete KYC and payout setup to publish events.
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📞 Contact & escalation
For assistance contact our support team:
- Support email: hello@dancedoom.com
- Phone: +91 80 1234 5678
- Founder (escalations): sarvessh@dancedoom.com
Prefer a direct request? Use the Contact page.
🤖 AI Support Assistant
Get instant help from our AI assistant. Ask questions about tickets, events, or technical issues.